HP Officejet Pro 6978 Troubleshooting

The HP Officejet Pro 6978 is one of HP’s most popular printer models. It is a heavy-duty printer that is packed with features. It is generally used for professional use in offices. Even though this printer has very good quality, sometimes it’s natural for issues to arise. That is why in this post, we will be sharing some HP Officejet Pro 6978 troubleshooting steps. These steps will hopefully help you resolve most issues on your own.

HP Officejet Pro 6978 Troubleshooting For Different Issues

There are a wide variety of issues that can impact your printer. These issues can range from minor to sometimes severe. Each issue has a different resolution and troubleshooting steps. In the below sections, we will share with you some popular issues that can affect the HP Officejet Pro 6978.

1. HP Officejet Pro 6978 Troubleshooting for Printer Not Connecting to Wifi

The HP Officejet Pro 6978 is a wireless printer that on principle should connect seamlessly to wifi. However, sometimes this printer can have connectivity issues. The HP 6978 printer manual would have the required steps to help you. If you do not have it, then below are the steps you can follow to resolve this issue.

  • Power on your computer and your wifi router

  • Check to see if your wifi network is working

  • Make sure you have the appropriate printer software downloaded

  • Also, confirm that both the computer and printer are connected to the same network

  • If you have recently updated your printer’s software, reboot it

  • Once it reboots, try to print a test page to see if it works

2. HP Officejet Pro 6978 Troubleshooting for Printer Offline Issue

While trying to print any document, the printer can sometimes give an error that the printer is offline. This will also result in the HP Officejet Pro 6978, not printing. The following HP Officejet Pro 6978 troubleshooting steps help you resolve this.

  • Download HP Print and Scan to your system.

  • Use the installation wizard to ensure you follow all the instructions correctly to install it.

  • Once it is installed, double-click on it to open it.

  • Then, from the list of available printers, select your printer’s model.

  • Next, enable the printer updates option.

  • Lastly, make your device the default printer device.

3. USB Connection Unresponsive

If your printer is getting a USB connection and an unresponsive error, then the below HP Officejet Pro 6978 troubleshooting steps are just what you need.

USB Connection Unresponsive
  • Verify to see if the power cables are properly connected to the outlet as well as the device.

  • Then, power on your HP printer.

  • Remove the USB cable from your computer.

  • Now, go to the Control Panel.

  • Select the Menu option.

  • Go to Devices and Printers and tap on it to select it.

  • Right-click on your printer’s model.

  • Now, uninstall your printer from the list.

  • Finally, reboot your system by connecting the USB cables.

4. Printer Driver Unavailable 

Another common error that your printer can get is the Printer Driver Unavailable error. It will lead to the HP 6978, not printing. If you are facing this error, then you need to follow the below-given steps to fix it.

  • Use the Easy-start driver and choose the Scan Now Menu option.

  • Check your computer for installed device drivers.

  • Select all of the installed drivers and proceed to update all of them.

  • Put a stop to the functions of your router as well as printer.

  • Power off your computer and remove all the cables from it.

  • Leave the system off for about 10-20 seconds.

  • Now power up your computer, router, and printer.

  • Once they are all active, check to see if they are connected to the wifi.

  • Now check to see if the software of your printer is up to date.

  • Check to see if the printer driver issue has been resolved.


5. Getting the Message No Scan Options

Sometimes when you try to scan a document using this device and you go to the Scan option on the control panel, you can see this error message. To resolve it, follow this HP Officejet Pro 6978 troubleshooting step:

  • Power off your printer and computer and restart them both after at least 30 seconds.

  • Use HP’s Print and Scan doctor to check for any printer or scanning-related issues.

  • Select the printer’s correct model number to begin the diagnostic test.

  • You can temporarily disable the firewall of your computer as such software can sometimes block requests from third-party devices.

  • Check to see if the HP Digital Image Monitor software is working as it is required to scan directly from the control panel.

  • Uninstall the HP driver from your system. Then, proceed to install HP Smart. 

6. Print Jobs Stuck In Queue

This error occurs when a print job gets stuck in a queue leading to the next print jobs getting stuck as well. To resolve this issue, follow these HP Officejet Pro 6978 troubleshooting steps

  • Use the HP Print and Scan Doctor tool to try and diagnose any issue with the printing function of your device.

  • Reset the print environment by deleting the print job files, stopping the print spooler, and restarting the printer and the computer.

  • Uninstall the HP printer driver and install HP Smart.

7. Printer Failure Error

The printer failure error occurs when there is an issue with the printer or the ink system of the Officejet Pro. By using the following steps, you may be able to resolve this issue.

  • Check to see if anything is blocking the carriage area of the printer. Clear any obstruction from that area.

  • Reset the printer by removing its power cord from its back as well as the wall outlet. Then, after a few minutes, plug the wires back in.

  • If the above steps do not resolve the error, have your printer serviced by professionals.


These were all the common issues and errors that arise with this particular model of printer. All the HP Officejet Pro 6978 troubleshooting steps we have shared with you will be of great help to you. In case you still need technical assistance with your printer, you can contact our printer experts today.

Also Checkout – HP Officejet 3830 Offline

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